Client Service Director
Yolande has more than 15 years of experience working with leading organizations both in an agency setting and in-house, mostly in reputation building, change management, media relations and crisis communications in Europe and the U.S.
At Copperfield, Yolande has served clients in industries including professional services, health systems, financial services, technology and philanthropy. She is also part of the leadership team, with a particular focus on talent management and development.
Prior to Copperfield, Yolande worked at McKinsey & Company for a decade, starting out in the Brussels office where she managed internal and external communications for the firm’s operations in Belgium and Luxembourg. She then transferred to New York to handle media relations for the firm, first across North America and later globally.
Prior to McKinsey, Yolande worked at a communications agency in Belgium, serving local and international clients on a wide range of communications issues.
Yolande is a photographer and recently spent a year at the International Center for Photography focusing on documentary photography.
She holds an MA in Romance Languages from the University of Louvain, a degree in Business Economics from the University of Leuven and an MS in Corporate Communications from Boston University. She is based in the Boston area.